Shipping.
At Catnip City, we strive to provide you with the best shopping experience possible. We understand that receiving your order in a timely manner is important to you, and we want to keep you informed about our shipping and delivery process.
Shipping Times
Due to high demand, please note that orders may take 2 to 4 weeks to arrive. We are working diligently to process and ship your order as quickly as possible. We appreciate your patience and understanding during this time.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. This tracking number will allow you to monitor the progress of your package as it makes its way to you. Please note that it may take up to 48 hours for the tracking information to be updated.
Lost or Delayed Packages
If 30 days have lapsed and you still haven't received your items, please contact us at onlinemisctic@gmail.com. We will investigate the issue and work to resolve it as quickly as possible. Your satisfaction is our top priority, and we want to ensure that you receive your order in a timely manner.
Shipping Fees
We offer free shipping on all orders above 100 dollars USD. There are no additional fees or charges for standard shipping. However, please note that expedited shipping options may incur additional fees. These fees will be clearly displayed at checkout.
Shipping Address
Please ensure that your shipping address is entered correctly at checkout. We are not responsible for any delays or issues caused by incorrect or incomplete shipping addresses. If you need to make any changes to your shipping address after placing your order, please contact us immediately within 12 hours at onlinemisctic@gmail.com.
Shipping Restrictions
Some items may be subject to shipping restrictions due to their size, weight, or contents. These restrictions are determined by the shipping carrier and are beyond our control. If you have any questions or concerns about shipping restrictions, please contact us at onlinemisctic@gmail.com.
Shipping Updates
We will keep you updated on the status of your order throughout the shipping process. You will receive email notifications regarding the progress of your package, including when it has been shipped and when it is out for delivery. If you have any questions or concerns about the status of your order, please don't hesitate to reach out to us at onlinemisctic@gmail.com.
Thank you for choosing Catnip City. We appreciate your business and look forward to providing you with exceptional products and service.